Hi @z1ted8,
Why waste money when you haven't even asked or created a support ticket so people can help you? You can also create support ticket for refund.
If you don't know how to create support tickets, click here. Then click on 'Contact Us' button.
Kind regards.
This doesn't really belong to testimonials but more in tickets indeed.
Or general discussion if you wanted help from community, we can help. Just had to tell us your issue, what message if you get any (of errors) and your windows details (10 11 whatever) and so on